10 Questions to Ask a Doggy Daycare Before You Book

Choosing the right daycare for your dog is a big decision. It’s not just about convenience—it’s about your dog’s safety, wellbeing, and happiness while you’re away. With so many options available, knowing what to ask can help you confidently choose a daycare that suits both you and your pup.

Here’s a guide to the 10 essential questions to ask a dog daycare before you book—and how this relates to what we do at Oz Wagtails Doggy Daycare in West Brisbane:

1. What is the staff-to-dog ratio?

A lower ratio means better supervision, safer play, and more individual attention.

At Oz Wagtails, we maintain carefully managed group sizes to ensure every dog is actively supervised—not just present in a yard.

2. Are staff trained in dog behaviour and first aid?

Understanding canine body language is key to preventing issues before they happen.

Our team is experienced in dog behaviour, safe handling, and monitoring group dynamics, so dogs are supported throughout the day.

3. How are dogs assessed before joining daycare?

Not every dog thrives in a daycare setting, so an assessment process is essential.

We offer trial days and temperament assessments to ensure each dog is suited to daycare and placed in the right environment from day one.

4. How are dogs grouped during the day?

Dogs should be grouped based on size, energy, and play style—not mixed randomly.

At Oz Wagtails, dogs are thoughtfully grouped to create balanced playgroups, reducing stress and encouraging positive social interactions.

5. What does a typical day look like?

Structure is important—dogs need a balance of play, rest, and enrichment.

Our daycare days include structured play sessions, rest breaks, and enrichment activities to keep dogs mentally and physically stimulated without becoming overwhelmed.

6. What safety measures are in place?

Safety should be a top priority in any daycare environment.

We operate with secure fencing, controlled entry points, two door/gate entry in & out of each area & the building for safety, and constant supervision to ensure a safe and controlled environment for all dogs.

7. Are vaccinations and health checks required?

A professional daycare should have strict health requirements.

At Oz Wagtails, all dogs must be up to date with vaccinations, including kennel cough, to maintain a healthy environment for everyone.

8. How do you handle behavioural issues or conflicts?

Even well-socialised dogs can need guidance.

Our team is trained to read early warning signs and step in calmly and effectively to redirect behaviour, ensuring all dogs feel safe and supported.

9. Will I receive updates about my dog?

Transparency builds trust and peace of mind.

Our top priority is the safety when it comes to the dogs, our team are not on their phones when in the area so we don't always snap content. If we have the time & additional staff, we update with photos, videos, and update our social media. We will always try & give as much feedback as we can at the end of the day to explain how much fun your dog is having during their day.

10. Can I tour the facility before booking?

Seeing the space for yourself is essential.

We welcome tours so you can meet the team, view our setup, and feel confident that Oz Wagtails is the right fit for your dog.

Why West Brisbane Dog Owners Choose Oz Wagtails

Located conveniently for locals in Sumner Park, Sinnamon Park, and surrounding suburbs, Oz Wagtails Doggy Daycare is designed with your dog’s wellbeing in mind. Our focus is on safe socialisation, structured care, and creating a positive daycare experience that dogs genuinely look forward to.

Final Thoughts

Choosing a dog daycare isn’t just about ticking boxes—it’s about finding a place where your dog feels comfortable, safe, and happy. By asking the right questions, you can make an informed decision and avoid unnecessary stress for both you and your pet.

At Oz Wagtails, we encourage dog owners to ask questions, visit our facility, and get to know how we operate—because confident owners mean happy dogs.

Looking for a trusted doggy daycare in West Brisbane?
Reach out to Oz Wagtails to book a trial day and see the difference for yourself.